Freight quotes through WhatsApp
The agent collects origin, destination, weight, volume, cargo type and tax details to prepare a more complete request.
Automation for logistics and carriers
An AI agent to automate logistics customer service and tracking.
A focused WhatsApp workflow: collects freight details, organizes requests, tracks deliveries, records incidents and notifies the team.
What the agent does
Responds to customers on WhatsApp
Collects freight quote details
Requests origin, destination, weight and volume
Organizes pickup requests
Sends delivery status updates
Records incidents
Requests invoices and supporting documents
Flags delays or outstanding items
Routes requests to the right department
Updates spreadsheets, CRM or systems
Follows up after delivery
Sends a summary to the team
Logistics automation on WhatsApp
Fewer scattered messages, more complete requests for operations.
Carriers and logistics operations handle quotes, pickups, deliveries, incidents and proof of delivery every day. Techaze structures customer service to collect the right data, record outstanding items and route each request with context.
Organized pickup requests
Requests stop being scattered across conversations and reach the team with a summary, documents and outstanding items.
Status updates and incidents
Customers can receive updates on deliveries, delays, proof of delivery and incidents without overwhelming operations with repetitive messages.
Department-based routing
Sales, operations, finance and support requests are routed with context to the right person.
Operational workflow
From a customer message to a team-ready summary.
Automation organizes frontline service so operations can work with complete data, less noise and greater traceability.
1
The customer requests a quote, pickup or status update on WhatsApp
2
The agent requests origin, destination, weight, volume, invoices and supporting documents
3
The request is classified as a quote, pickup, delivery or incident
4
The team receives a summary with data and clear outstanding items
5
The system, spreadsheet or CRM is updated for tracking
Frequently asked questions
Common questions about automation for logistics and carriers
Can automation handle freight quotes on WhatsApp?
Yes. The agent can collect the details needed for a quote, such as origin, destination, weight, volume, cargo type, invoice and desired timeframe.
Does the agent provide delivery status updates?
It can provide standardized information, record status requests and route cases that need operational verification.
How does automation help carriers?
It reduces repetitive messages, organizes pickup requests, centralizes quote details and helps the team prioritize outstanding items and incidents.
Can incidents and proof of delivery be recorded?
Yes. The workflow can request proof of delivery, invoices, photos and reference numbers, and record history to make operational tracking easier.
Also on the Techaze blog (in Portuguese)
Resources for logistics and carriers
Guides exploring quotes, pickups, status updates, CRM and WhatsApp automation measurement.
Logistics
Logistics automation: freight quotes, pickups and delivery status on WhatsApp
How to organize quotes, pickups, incidents and status updates without scattering requests across conversations.
Read article (Portuguese) →MetricsHow to measure WhatsApp automation results: leads, CRM and follow-up
Metrics for tracking source, stage, service, responses and conversion in an automated operation.
Read article (Portuguese) →CRMAI-powered CRM on WhatsApp: how to organize leads without relying on memory
How to turn requests into trackable records, stages and next steps.
Read article (Portuguese) →Implement it in your logistics operation
Reduce repetitive messages and organize operational requests
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